Learning Outcomes

Self Leadership

Leadership Theories and Styles

Interpersonal Skills and Leadership

Lesson Summary

This module will explain the difference between leadership and management, discuss the four pillars of self-management, list and explain different leadership theories, contrast leadership styles and discuss the importance of essential communication skills in leadership.

Team Building and Leadership

Conflict Management and Counselling

Leadership in Mentoring and Coaching

This module will discuss how to build an effective team as a team leader and the stages of team development. It analyzes different conflict management styles and helps you determine your style and change it if you are not satisfied. Finally, it explains how to be a good mentor.

First Assessment - Diploma in Leadership and Management Styles

This assessment enables you to review your learning so you can determine your knowledge and understanding of Modules 1 and 2 of the following course:  Diploma in Leadership and Management Styles

Situational Leadership

Servant Leadership

Emotional Intelligence in Leadership

Emotional Intelligence and Empathy

This topic will discuss situational leadership as a management method, explain the concept of servant leadership and how famous world leaders have applied its principles, and analyze the importance of emotional intelligence in leadership.

Leadership and Change Management

Roleplay Sessions

Change is an inevitable part of life, but the human tendency is to resist change. This module will discuss the principles behind Change Management, a method designed to help employees deal with organizational changes. It will also demonstrate how to apply the principles learned in this course through roleplay sessions.

Second Assessment - Diploma in Leadership and Management Styles.

This assessment enables you to review your learning so you can determine your knowledge and understanding of Modules 4 and 5 of the following course: 

• Diploma in Leadership and Management Styles

Diploma in Leadership and Management Styles - Assessment

In this free online course, study management and leadership principles and how to apply them in business management.

Diploma in Leadership and Management Styles

Are you in management? Do you want to take your career in management to the next level? This leadership certificate will teach you how to be an effective manager and how to be a good leader. The content provides you with an opportunity to understand and manage yourself and grow as a professional, sharpen your leadership and management skills, increase the efficiency of your organization, and make a difference in your life and the lives of others.

Group Dynamics

Understanding Team Design Characteristics

Roles and Teams

Team Leadership and Autonomy

Organizing Effective Teams

Team Roles and Responsibilities

In this module, you will learn about effective ways to manage groups and teams in the workplace. You will learn about using KASH to improve the team and how to resolve team conflict.

Corrective Action

Change

Tips for Interacting in the Workplace

In this module, learn how to take corrective action as a supervisor and how to prevent and handle a grievance. This module will also teach you how to manage change in the workplace.

Supervision Skills – Managing Groups and Employee Interaction - Assessment

Learn how to effectively manage common tricky situations in the workplace with this supervision skills course.

Supervision Skills – Managing Groups and Employee Interaction

This free online Supervision Skills course will teach you how to handle disagreements, arguments, and conflict at work. This course will teach you effective and tactful workplace management, including how best to deal with a variety of situations, take appropriate corrective action, and manage change in the organisation.  Start this free online course today to build on your skills as a current or as a future supervisor.

Understanding Leadership

Management versus Leadership

Traits of a Strong Leader and Manager

Decision Making

This module is about management and decision making. Following on from the introduction to leadership, you will learn about management. The difference between leadership and management will be highlighted, along with the traits of a strong leader or manager. You will be taught how to lead and manage yourself as an entrepreneur.

How to Give and Take Criticism and Feedback

Conflict Management

Emotional Intelligence

This module covers feedback and conflict management. As a leader or manager, you will be taught how to give employee feedback. You will also be taught how to take feedback and how to provide negative feedback to employees. Conflict handling or conflict resolution styles are covered, along with emotional intelligence and self-awareness.

Business Communication

Team Building

Hiring Employees and Freelancers

In this module, you will be taught how to improve your Leadership Skills. You will learn how to improve your business communication, along with some phone skills. The module address team building and the different ways of rewarding employees. Hiring techniques are also covered.

Working from Home as a Remote Manager

Remote Working as a Manager Who CARES

Virtual Meetings for the Remote Manager

This module is about remote team management and leadership. You will be taught about the benefits and risks of remote working. Practical tips about remote working are covered. You will learn about the virtual meetings for remote management and the various technical options available.

Mental Health and Work Life Balance for the Remote Manager

Leading a Team as a Remote Manager

Managing Individuals Remotely

This module is about finding the balance in remote managing. You will learn about some mental health risks of working from home. You will also learn about leading a team as a remote manager, along with the implication of remote working. You will learn about individual differences, with some emphasis on the big five unique traits.

Leadership Skills and Team Management - Course Assessment

Amp up your ability to manage and lead remote teams by enrolling for this comprehensive free online skills course.

Leadership Skills and Team Management

Do you want to improve your leadership skills and manage your business or team remotely? This free course will help you achieve those goals by guiding you through management and decision making, showing you how to take and give feedback, and demonstrating how to manage and defuse potential conflict situations. You will discover how to manage your business and employees remotely to find the right balance between supervision and independence.

Getting Started

The Background

Developing an Anti-Harassment Policy

Policies in the Workplace

Proper Procedure in the Workplace

False Allegations

Other Options

Sexual Harassment

Mediation

Conflict Resolution

The Aftermath

Wrapping Up

In this module, Workplace Harassment, students will learn about harassing behaviors and how to manage them in the workplace. Students will learn about developing an anti-harassment policy and proper procedures in the workplace. The module will then cover fake allegations. Students will learn about sexual harassment.

Introduction to Conflict Resolution

Styles with TKI

Creating an Effective Atmosphere

Creating a Mutual Understanding

Focusing on Individual and Shared Needs

Getting to the Root Cause

Generating Options

Building a Solution

The Short Version of the Process

Additional Tools

In this module, Conflict Resolution, students will learn about resolving workplace disputes. Students will learn about styles with TKI. The module explains how to create an effective atmosphere and a mutual understanding. Students will learn about getting to the root cause and generating options and building solutions.

Introduction

Work Etiquette

Costs and Rewards

Getting to the Cause

Communication

Negotiation

Identifying your Need

Writing a Civility Policy

Implementing the Policy

In this module, Civility in the Workplace, students will learn about work etiquette. Students will also learn about cost and rewards and conflict resolution. The module will go into getting to the cause. Students will then learn about communication and negotiation. You will learn to identify the need. Finally students will learn about writ

Conflict Resolution in the Workplace - Assessment

Learn Conflict Resolution in the Workplace with this free online course.

Conflict Resolution in the Workplace

This free online course Conflict Resolution in the workplace teaches students about setting workplace policies for conflict resolution and workplace civility. Students will learn about workplace harassment. They will then learn about conflict resolution. The course wraps up with a lesson on civility in the workplace. "So, why wait? Start this course today and learn about conflict resolution in the workplace.

Understanding Conflict

Causes and Outcomes of Conflict

In this module, you will be introduced to different types of conflict as well as various causes and outcomes of conflict. You will also learn about common conflict-handling styles and how to resolve disagreements effectively.

The Five Stages of Negotiation

Negotiation Strategies and Avoiding Common Mistakes

Third-Party Negotiations

Ethical and Cross-Cultural Negotiations

Negotiation Tips

In this module you will be introduced to the five stages of negotiation, how to avoid common mistakes in negotiation and effective strategies to use in negotiation. You will also learn about third-party negotiations including mediation and arbitration, tips on how to have successful negotiations, and ethical and cross-cultural negotiations.

Introduction to Conflict Management and Negotiation - Final Assessment

Gain a better understanding of conflict and learn key skills and techniques for conflict management and negotiation.

Introduction to Conflict Management and Negotiation

This free online conflict management and negotiation course will teach you how to effectively moderate and resolve workplace disagreements, and how to create a positive workplace environment. Moderate conflict is healthy for an organisation. Some people avoid conflict, but avoiding conflict doesn't solve key issues, and stunts organisational growth. This free online course will teach you effective conflict management and negotiation skills.

Introduction to Alternative Dispute Resolution (ADR)

Preparing for ADR - Questions, Support, and Roles

Preparing for ADR - Confidentiality, Standards, and Feedback

In this module you will be introduced to alternative dispute resolution (ADR), the benefits of using ADR as a conflict resolution method, the ADR process, why ADR should be chosen as a resolution method, how to prepare for an ADR process, what to expect from an ADR process and how confidentiality is maintain during the ADR process.

Arbitration

Uncommon Methods of ADR

Public Policy, Legislation, and Alternative Dispute Resolution

In this module you will be introduced to the most common and uncommon methods of ADR. You will learn about when each type of ADR method is used and the benefits and drawbacks of each. You will also learn about situations where inequality can arise within an ADR process. and plans to overcome this.

Introduction to Alternative Dispute Resolution - Assessment

Discover how Alternative Dispute Resolution processes can help two disputing parties settle conflicts effectively.

Introduction to Alternative Dispute Resolution

With this free online Introduction to Alternative Dispute Resolution (ADR) course, you will learn how, as a flexible dispute resolution method, ADR gives conflicting parties the opportunity to work through issues with the help of a neutral third party. ADR is a body of dispute-resolution methods outside of the litigation process. You will learn that it is often faster, less expensive, and more private than litigation.

This module, outlines the different types of conflict as well as various causes and outcomes of conflict. You will also learn about common conflict-handling styles and how to resolve disagreements effectively.

In this module, you will learn about the five stages of negotiation, how to avoid common mistakes in negotiation and effective strategies to use in negotiation. You will also learn about third-party negotiations including mediation and arbitration, tips on how to have successful negotiations, and ethical and cross-cultural negotiations.

In this module, you will learn about Alternative Dispute Resolution (ADR), the benefits of using ADR as a conflict resolution method, the ADR process, why ADR should be chosen as a resolution method, how to prepare for an ADR process, what to expect from an ADR process and how confidentiality is maintain during the ADR process.

In this module, you will learn about the most common and uncommon methods of ADR. You will learn about when each type of ADR method is used and the benefits and drawbacks of each. You will also learn about situations where inequality can arise within an ADR process. and plans to overcome this.

Diploma in Alternative Dispute Resolution - Assessment One

You must score 80% or more to pass this assessment.

How can ADR help Accomplish Rule of Law Objectives? – Part I

How can ADR help Accomplish Rule of Law Objectives? – Part II

How can ADR help Accomplish Rule of Law Objectives? – Part III

How can ADR help Accomplish other Development Objectives?

In this module you will learn about different features of alternative dispute resolution (ADR) including the goals and possible uses of ADR and when to implement ADR programs in the context of rule of law assistance.

The Limitations of ADR

Adequate Political Support

Supportive Cultural Norms

Adequate Human Resources

Financial Resources and Parity in Power of Disputants

In this module you will learn about different ADR limitations and the background conditions that are important to achieve to have a successful ADR program.

What Program Design Considerations Are Important? – Planning and Preparation Part I

What Program Design Considerations Are Important? – Planning and Preparation Part II

What Program Design Considerations Are Important? – Operations and Implementations Part I

What Program Design Considerations Are Important? – Operations and Implementations Part II

In this module you will learn about program design considerations that contribute to the success of ADR. You will learn about the two categories associated with ADR program design considerations: planning and preparation and operations and implementations.

Taxonomy in ADR

Case Studies

In this module you will learn about how different ADR programs are used by designing ADR programs to suit various situations.

Diploma in Alternative Dispute Resolution - Assessment Two

Diploma in Alternative Dispute Resolution - Final Assessment

Gain an in-depth understanding of the procedures of Alternative Dispute Resolution (ADR), with this free online course.

Diploma in Alternative Dispute Resolution

Alison's free online Diploma in Alternative Dispute Resolution (ADR) course provides a comprehensive review of dispute resolution. Alternative Dispute Resolution is the process of settling disputes without litigation. This course will teach you more about more this dispute resolution process, and covers topics such as common causes of conflict, how to overcome conflicts, and the main components of alternative dispute resolution practices.

Introduction to Human Resource Management (HRM)

Role of Communication in HRM

Strategic HRM Plans and HR Plans

Compensation and Benefits

In this module, you will learn about human resource management and the role of the HR manager. This module will also teach you what employees expect in a workplace environment.

The Recruitment Process

Job Analysis and Job Descriptions

Recruitment Strategy

In this module, you learn about the Recruitment Process and various topics such as Job Analysis, Job Descriptions, and Recruitment Strategy.

Overview of the Selection Process

The Interview Process

Testing and Selecting

This module educates you about the Selection Process, including subjects like the Interview Process, Testing, and Selecting.

Diploma in Human Resources - First Assessment

Training and Development

Types of Training Delivery Methods

Types of Performance Appraisals

Managing Poor Employee Performance

Employee Separation

In this module, you learn about Managing Employee Performance, and it covers topics such as the Types of Performance Appraisals, Managing Poor Employee Performance, and Employee Separation.

Organisational Culture

Managing Change

Theories of Motivation

Management Styles and Employee Motivation

Managing Employee Retention

In this module you learn about Managing Employee Motivation and Retention, and it covers topics such as Theories of Motivation, Management Styles and Employee Motivation, and Managing Employee Retention.

Diploma in Human Resources - Second Assessment

Diploma in Human Resources (HR) - Assessment

Learn the important functions and practices of human resource professionals in this free online diploma course.

Diploma in Human Resources (HR)

This course teaches you how to hire, train and motivate staff effectively. Human resource (HR) departments exist to create and maintain productive relationships between employees and their organizations. Sensitive HR management is essential to the success of any organization, making HR managers extremely important in getting the most out of employees. Sign up to polish your HR management skills and increase your value at work.

Understanding Behaviour

The Importance of Good Behaviour

Communication and Perspective

Responding to Conflict

Communication and Behaviour - Learning Summary

In this module, we will talk about the importance of communication and dealing with difficult behaviour in the workplace. We will also look at different communication styles and how they affect conflict in the workplace. In addition to this, you will learn about different approaches to ending and resolving conflict in an organization.

Aggression in Others

Managing Emotions

Improving Workplace Relationships

Personal Development

In this module, you will learn how to be assertive and communicate your needs without aggression. We will explore different strategies for dealing with emotions that will make you feel good. You will also learn how to improve your relationships at work and set realistic personal development goals to improve your conflict management skills.

Learn how to avoid and reduce hostility in the workplace in this free online conflict management and resolution course.

Dealing With Workplace Conflict

Conflict can reduce productivity or create a hostile work environment if left unmanaged. However, smart conflict management can use disagreement to strengthen working relationships and improve processes. This conflict management course provides the training you need to turn negative workplace encounters into opportunities for growth. We analyse the key issues that drive conflict by applying the latest scientific research to the workplace.